Shipping Policy
Shipping Policy
Effective Date: September 17, 2024
At ZenRise Solutions, we aim to provide reliable and timely delivery for all of our products. Please read our Shipping Policy to understand how we manage and process shipping for your orders.
SECTION 1 - ORDER PROCESSING TIMES
We strive to process all orders within 1-3 business days after the order is placed. Please note:
- Orders placed on weekends or public holidays will be processed on the next business day.
- High-demand periods (such as holidays) may result in longer processing times.
Once your order has been processed, you will receive a confirmation email with tracking information.
SECTION 2 - SHIPPING RATES AND DELIVERY TIMES
Shipping rates vary based on your location and the size/weight of the items ordered. Shipping charges will be calculated at checkout and displayed before completing your purchase.
We offer the following shipping options:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Next-Day Shipping: Available for select locations (order by 2 PM for same-day dispatch).
Delivery times are estimates and may vary depending on external factors such as courier delays, public holidays, or customs clearance for international orders.
SECTION 3 - INTERNATIONAL SHIPPING
We offer worldwide shipping to select countries. Shipping rates and delivery times will vary based on your location and the courier service available.
International orders may be subject to additional customs duties, taxes, or import fees depending on the country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees.
Please contact your local customs office for more information on these charges before placing an order.
SECTION 4 - SHIPPING RESTRICTIONS
We currently do not ship to P.O. boxes or military addresses (APO/FPO/DPO). For any exceptions or special delivery requests, please contact our customer support at mainoneholdings@yahoo.com.
SECTION 5 - ORDER TRACKING
Once your order is shipped, you will receive a shipping confirmation email with your tracking number. You can track your order using the provided link or by visiting the courier’s website directly.
Please note that tracking updates may take 24-48 hours to reflect after dispatch.
SECTION 6 - DELIVERY ISSUES
If your package shows as delivered but you have not received it:
- Check with neighbors, front desks, or security to confirm if it was received on your behalf.
- Contact the courier service directly for further information on the delivery status.
- If the issue persists, reach out to our customer service team at mainoneholdings@yahoo.com.
We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect addresses provided by the customer. Please ensure all shipping information is accurate before placing your order.
SECTION 7 - DAMAGED OR LOST ITEMS
If your order arrives damaged or is lost during shipping, please contact us immediately at mainoneholdings@yahoo.com with the following information:
- Order number
- Photo evidence of the damaged product (if applicable)
- Description of the issue
We will work with you to file a claim with the shipping carrier and arrange a replacement or refund for your item.
SECTION 8 - SHIPPING CHANGES AND ORDER MODIFICATIONS
If you need to change your shipping address or modify your order after it has been placed, please contact us as soon as possible at mainoneholdings@yahoo.com. We will do our best to accommodate changes before your order is processed and shipped.
SECTION 9 - RETURNS AND EXCHANGES
For information about returns and exchanges, please refer to our Refund Policy.
SECTION 10 - CONTACT INFORMATION
For any questions or concerns regarding our Shipping Policy, please contact us at:
ZenRise Solutions
Email: mainoneholdings@yahoo.com
Phone: +447887069550